Where to Go for Care

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It might seem convenient to go to the Emergency Room (ER) every time you need care, but unless you have a true medical emergency, it can cost you a lot of extra time and money. If you go to the ER for non-emergency care, Wendy’s medical plans will only cover 50% of the cost. Non-emergency situations include checkups, immunizations and treatment of everyday illnesses like the common cold.

We provide convenient ways to access the care you need — Anthem’s NurseLine, LiveHealth Online and Virtual
Primary Care.

For free, convenient assistance 24/7, those in our medical plan should start with NurseLine. If you need more care or attention, consider the other resources listed below. Remember, the Emergency Room will always be the most expensive and time-intensive option for you and should be reserved for true emergencies. Learn More.

Convenient Resources for Care

Anthem’s NurseLine Anthem’s LiveHealth Online Anthem’s Virtual Primary Care
Description Speak with a registered nurse (RN) about your health anytime, day or night, to ensure you are getting the right care in the right setting. Learn More. See a board-certified doctor through video consultation from your smartphone, tablet or computer (with webcam). Learn More. 24/7 virtual access to board-certified doctors.
No appointment needed. Schedule appointments for virtual preventive and primary care visits.
Learn More.
Eligibility Must be enrolled in Wendy’s medical plan Available to all employees Must be enrolled in Wendy’s medical plan
How to Access 800.700.9184 LiveHealthOnline.com Sydney HealthSM app
When to Go
  • Symptom analysis
  • Relief advice
  • Where to go next
  • Allergies
  • Cold and fever
  • Ear pain
  • Maternity support
  • Mental wellness1
  • Minor wounds
  • Pink eye
  • Skin infections
  • Flu-like symptoms
  • Allergies
  • Fever
  • Sinus pain
  • Diarrhea
  • Eye infection
  • Rash
  • UTI
  • Routine care, including virtual annual preventive care (wellness) visits and prescription refills
Average Time Spent Waiting and Receiving Care No wait Around 10 minutes An average of 10 minutes
Average Cost of Visit Free for medical plan participants Starting at $591 (physical health)

Starting at $801 (behavioral health)

 Average cost of $39

1 All employees can use Wendy’s Employee Assistance Program (EAP) for up to three free video visits with a licensed therapist per situation. If enrolled in Wendy’s medical plan, enjoy seamless claims processing for any additional visits.

Additional Resources for Care

Doctor’s Office Urgent Care Facility Emergency Room
When to Go
  • General health issues
  • Common illness
  • Routine checkups
  • Immunizations
  • Screenings
  • Sore throat
  • Minor burn or rash
  • Cold and flu symptoms
  • Urinary tract infections
  • Loss of consciousness
  • Signs of heart attack
  • Poisoning
  • Shortness of breath
  • Major head injury
Average Time Spent Waiting and Receiving Care Appointment required, but wait time is limited Wait times vary, but usually 30 minutes to an hour Over 4 hours
Average Cost of Visit Preventive care is free! Receiving care usually costs $80–$90. $110–$150 Over $950